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Refund policy

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Cancellation of an order

You have the right to cancel your order any time up and including fourteen days after delivery. If a product you have ordered is not as described, 

you may cancel your order and return the goods to us in an unused re-sellable condition for a refund. We do not accept returns of any products 

that are discontinued or have been bought on sale.For a full refund, you must contact us in writing, but not by telephone, within 14 days, and 

goods must be returned within 30 days from delivery un opened and in a re-sellable condition.Several types of goods are exempt from being eligible for return:

  • All printed matter such as books, magazines, and patterns
  • Any items discounted or on sale
  • Any one of a kind vintage items
  • Gift cards

We cannot be liable for returned goods which are lost or damaged in transit, so please ensure you use a recorded delivery service and insure the items for their value. A credit will appear on your credit or debit card after our receipt of the goods. If you have paid through PayPal we will do a PayPal refund.


What if you receive damaged goods?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Provided you notify us within 14 days of the receipt of the goods, we will happily reimburse any delivery costs incurred when returning damaged merchandise, and will send replacement merchandise at no cost to you.


How to return goods to ENNESTE

Goods returned to ENNESTE must be accompanied by a copy of the original receipt, order number, customer’s email address, phone number and delivery address. All goods should be sent recorded delivery, and must be insured for the full value of the contents. Ennyaste Ltd. cannot be responsible

for lost or uninsured packages. When advising us of cancellation of an order, or that you received damaged goods, please email shop-online@enneste.com. 


Send all returned goods to:

ENNESTE - Returns

Ennyaste Ltd.

101 Ruby Art, 3-13-12, Nishiogikita, Suginami, 

Tokyo, Japan, 167-0042


Cancellation by us

We reserve the right to cancel the contract between us if:

(a) we have insufficient stock to deliver the goods you have ordered

(b) we do not deliver to your area

(c) one or more goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel the contract we will notify you by email and will re-credit  to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Use coupon code WELCOME10 for 10% off your first order.

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