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Frequently Asked Questions

Q. How long does it take from ordering to shipping?

A. After payment is received, the item will be shipped from Tokyo on the next shipping day. We ship every Tuesday and Friday.

Q. Is it possible to specify the delivery date and time?

A. We are sorry, but we do not accept requests for specific delivery date and time.

Q. What payment methods are available?

A. We accept credit cards, Apple Pay, Amazon Pay, Google Pay, PayPal, Paidy and bank transfer. Please check About payment for details.

Q. Is it possible to cancel an order?

A. Yes, it's possible.

  • If you wish to cancel an order before it has been shipped, please send an email to shop-online@enneste.com with the title [order cancellation].
  • Regarding returns after the product has been shipped, it is possible to return or exchange the product within 14 days after the product arrives, with the exception of some products. For refund, please follow the steps below.

1. Please send an email to shop-online@enneste.com stating that you would like to return the product, with the subject [Returns]. After that, we will send you an email asking you to return the product.

2. We will only accept returns if the product is in a "sellable" condition (unused condition, unopened with labels etc).

3. Return shipping charges are the responsibility of the customer.

4. Items that cannot be returned are books, sale items, limited-time items, gift cards, and items that have been discontinued at the time of return.

5. After receiving the item, we will process the refund within 10 days. In the case of credit card purchases, refunds will be made to the card used, but due to the systems of the credit card companies, it may take up to 10 days more for the credit transfer. Otherwise, the refund will be made by bank transfer. Bank transfer fees will be responsibility of the customer.

Q. Do you use organic cotton?

Although we don't use organic cotton, we do take ethical considerations into account by producing only the necessary amount in small quantities.

Use coupon code WELCOME10 for 10% off your first order.

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