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Shopping Guide

About payment

  • Credit card, ApplePay, Amazon Pay, Google Pay, PayPal, Paidy, bank transfer (Rakuten Bank) are available.
  • Amzaon Pay:If you are an Amazon user, you can use your account information to make payments easily at our shop. Click the "Pay with Amazon Account" button and follow the instructions.
  • Bank transfer:
    <account> Rakuten Bank First Business Branch (251)

    General) 7786023 カ)ENNYASTE
    * Please pay the transfer fee at the customer's expense.
    *In the case of bank transfer, please make payment within 7 days after receiving an order confirmation email from our store. If payment is not made, the order will be automatically canceled.
  • Paidy: You need your Paidy account information.
  • Convenience store payment: You can pay from Seven-Eleven, Ministop, FamilyMart, and Lawson. If payment is not made within 72 hours, ithe order will be automatically cancelled.
  • Paypay: Scan the QR code with your Paypay app.

About the order completion email

After completing your order, a message will be automatically sent to your registered email address. In case you do not receive the email, please contact shop-online@enneste.com.

SHIPPING POLICY

  • Our Shipping days are every Tuesday and Friday. Items purchased by 10:00 AM on these shipping days will be shipped on the same day, but after that, they will be shipped on the next shipping day. (If you pay by bank transfer, it may take some time to confirm the payment.)
  • Due to the system of the online shop, the automatically calculated shipping fee may differ from the actual shipping fee. In that case, we will refund the difference in shipping costs.
  • For "made to order" products, the processing time is  indicated on the product page, after we manufacture the item, it will be shipped on the next shipping day.
  • All items ordered at the same time will be shipped together. If you would like to have the items shipped separately, please place separate orders.
  • If you purchase a pre-order item and other items together, all items will be shipped together after the pre-order item is ready. Please contact online-shop@enneste.com if you would like us to ship it separately. If there is an additional shipping charge, we will send you a credit card payment link.
[Domestic shipping]
  • Delivery time is 1-2 days from the shipping. If the delivery address is far away or in some areas such as remote islands, it may take longer to arrive depending on the delivery situation. In addition, in the case of bad weather, disasters, etc., there may be delays in arrival.
  • Items will be delivered using Yu-Packet or Yu-Pack of Japan Post.
  • Shipping fee
    Yu-packet: 319 yen
    Yu-Pack size 60: 759 yen, 80: 935 yen, 100: 1,111 yen, 120: 1,342 yen, 140: 1,518 yen, 160: 1,628 yen, 170: 2,046 yen
  • If you purchase some eligible products such as ENNESTE colours threads for 3,000 yen or more, shipping will be free.
  • We do not accept pick up at the store as it may cause the loss of the product.
[Overseas shipping]
  • For shipments to North America, Oceania, Europe, and East Asia, we use Japan Post's EMS (over 2.01 kg) and international e-packet (under 2 kg), both of which can be tracked. EMS will be used for shipping to countries and regions where international e-packet cannot be sent.

    You will be able to track your parcel through to delivery point with JAPAN POST EMS Track & Trace service.

  • For countries other than the above, we use the DHL Express service. It takes 3-7 days depending on the country.
  • Product prices are shown in currencies other than Japanese Yen and do not include 10% Japanese consumption tax.
  • Our shipping rates are based on the weight of your order. Shipping fee is calculated at checkout.

About stock

Since the products in our physical store are sold at the same time as the online shop, in-store sales are given priority, and even if the online payment is completed, it may be sold out. In that case, we will contact you as soon as possible to propose an alternative product or discuss the cancellation process. 
Please note that it can take around 2 weeks to reproduce the products at ENNESTE or to re-stock from some of Ennyaste Ltd.’s overseas suppliers. Thank you for your understanding.


About the color of the product

The colors in the photos posted on the online shop may differ from the actual product colors depending on the environment such as your monitor or room lighting.

About our Naturally-dyed products

Please keep in mind the following characteristics of Natural dyeing before purchasing.
  • The colours may be uneven.
  • Direct sunlight may cause discoloration or fading.
  • The color of the thread varies with each production lot. Please purchase the required amount at the same time.

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