ダミー
For orders of up to 3 colors, processing time will be 14 days, and for orders of 3 colors or more, it may take longer. We will contact you after reviewing your order.
We ship worldwide!
Overseas shipping will be calculated at checkout.
Shipping fee
Shipping charges will be based on the size of the item.
Free domestic shipping on purchases above 15K JPY!
[Overseas]
calculated at checkout
[Domestic]
- Within 3cm
[Yu-Packet] 319 yen
- Over 3cm
[Yu-Pack 60] 759 yen
[Yu-Pack 80] 935 yen
FAQ
Q. How long does it take for the product to arrive?
A. After payment is received, the item will be shipped from Tokyo on the next shipping day. We ship every Tuesday and Friday.
For details, please check shopping guide .
Q. Is it possible to specify the delivery date and time?
A. We are sorry, but we do not accept requests for specific delivery date and time.
Q. What payment methods are available?
We accept credit cards, Apple Pay, Amazon Pay, Google Pay, PayPal, Paidy and bank transfer. Please check About payment for details.
Q. I would like to know the payment method for convenience store payment.
A. Select "convenience store payment" as the payment method and pay at a convenience store near you.
You will receive an email after completing your purchase on the online store, so fill in the required items and select the convenience store you want. After completing the payment by e-mail, you will be able to pay at the store.
Please check the details from the URL below.
Q. Do you use organic cotton?
Although we don't use organic cotton, we do take ethical considerations into account by producing only the necessary amount in small quantities.
Q. Is it possible to cancel an order?
A. Yes.
・If you wish to cancel an order before the product has been shipped, please send an email to shop-online@enneste.com with the title [Regarding product cancellation].
・Returns and exchanges are possible within 14 days after the product arrives, with the exception of some products. We may not be able to refund, so please follow the procedure below.
1. Please send an email to shop-online@enneste.com stating that you would like to return the product, with the subject line [Returns]. After that, we will send you an email asking you to return the product.
2. We will only accept returns if the product is in a sellable condition (unused condition with labels etc. unopened).
3. Return shipping charges are the responsibility of the customer.
4. Items that cannot be returned are books, sale items, limited-time items, gift cards, and items that have been discontinued at the time of return.
5. After receiving the item, we will process the refund within 10 days. In the case of credit card purchases, refunds will be made to the card used, but due to the system of the credit card company, it may take up to 10 days for the credit to be credited to the card. Otherwise, the refund will be made by bank transfer. Bank transfer fees will be borne by the customer.
Q. I don't know how to write an "order memo" at checkout.
"Order Note" is in the cart .
When you open the cart, you will first see a list of the products you have added to your cart.
Underneath that is an item called "Order Note" .
If you press the "+" mark on the far right, a box will appear asking you to fill in the following.
*Please note that the order memo will not be displayed if there are no items in the cart.
